PRIVACY POLICY

Right Of Way Driving School | Last Updated: December 8, 2025

1. Introduction

Right Of Way Driving School (“we”, “us”, “our”) is committed to protecting the privacy of our students, website visitors, and individuals who interact with our driving school.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information in compliance with the British Columbia Personal Information Protection Act (PIPA) and, where applicable, the Canadian Personal Information Protection and Electronic Documents Act (PIPEDA).

By using our website, booking services, or interacting with us, you agree to the practices described in this Privacy Policy.

2. Personal Information We Collect

We may collect and store the following types of personal information:

2.1 Contact & Identity Information

Full name
Phone number
Email address
Parent/guardian contact information (for students under 19)
Driver's Licence Verification: We collect details from your Driver's Licence (number, expiry date, class, restrictions) to verify your legal eligibility to drive. In some cases, with your explicit consent, we may capture a temporary digital image of your licence for administrative verification purposes. Such images are used strictly for immediate data entry and are securely deleted once the necessary information is recorded in our system.

2.2 Booking and Student Information

Lesson bookings, package selections, and schedules
Pick-up/drop-off locations
Lesson progress reports and instructor notes
Road test dates, preparation notes, and performance assessments

2.3 Payment Information

We may receive and store payment status, transaction amounts, and details of the package purchased.

SECURITY NOTE: We do NOT store or process credit card numbers directly. All online payment card data is handled securely by third-party payment providers compliant with PCI DSS standards.

2.4 Technical and Website Information

When visitors browse our website, we may automatically collect technical data including IP address, device type, browser type, referring pages, pages visited, general geographic region, and time spent on the website.

2.5 Communication Records

We collect records of emails, text messages, phone call notes, support inquiries, and feedback from lessons and parents.

2.6 In-Vehicle Audio & Video Recording (Dash Cams)

For the safety of students and instructors, liability protection, insurance purposes, and training review, our vehicles are equipped with dual-lens dash cams that record both the road ahead and the vehicle interior, including audio.

By entering our vehicle, you consent to being recorded. These recordings are stored locally on the device, are kept confidential, and are overwritten periodically unless preserved for incident investigation, insurance claims, or specific legal requirements.

3. How We Collect Personal Information

We collect personal information in the following ways:

3.1 Online Booking System (SimplyBook.me)

We use an embedded booking platform provided by SimplyBook.me. When you schedule lessons or purchase packages through our booking page, SimplyBook.me collects and stores your personal information on their secure servers on our behalf. You may also be required to accept their Terms and Privacy Policy. We access this information only for service-related purposes.

3.2 Website Interactions & Tracking

Our website uses cookies, tracking pixels, and tools like Google Analytics and Google Ads tags. These tools collect technical and usage information for analytics and advertising optimization.

3.3 Direct Communication & In-Person

We collect information when you contact us via phone, text, email, or social media. During driving lessons, instructors record progress and relevant information needed to provide training.

4. How We Use Personal Information

We use personal information for the following purposes:

To provide and manage driving lessons and packages
To verify student eligibility to drive
To contact students or parents about lessons, updates, and reminders
To track student progress and instructor feedback
To schedule, reschedule, or confirm appointments
To issue receipts, manage billing, and maintain financial records
To improve our website, services, and customer experience
To comply with legal obligations, insurance requirements, and safety standards

We do not collect more information than reasonably necessary for these purposes.

5. Use of Cookies & Remarketing

Our website uses cookies to enhance user experience, analyze performance, and for marketing purposes.

Remarketing & Behavioral Targeting: We use third-party services, such as Google Ads and YouTube, to display advertisements to you on other websites based on your past visits to our website. These services use cookies and tracking technologies to optimize and serve ads based on past visits. You can opt-out of Google's use of cookies by visiting Google's Ad Settings.

6. Sharing Your Personal Information

We do NOT sell personal information. We may share information only in limited circumstances:

6.1 Service Providers

Your booking and lesson information is processed by necessary service providers, primarily SimplyBook.me. Please note that SimplyBook.me may process and store data on servers located outside of Canada. By using our services, you acknowledge that your information may be subject to the laws of those jurisdictions.

6.2 Other Disclosures

Payment Processors: Online payments are processed by third-party secure services.
Legal & Safety Requirements: We may disclose information, including dash cam footage, to comply with the law, court orders, police investigations, insurance claims involving accidents, or regulatory authorities (like ICBC).
With Consent: We may share information with third parties when you explicitly authorize us to do so.

7. Storage and Security

We take reasonable technical and organizational measures to protect information from unauthorized access, loss, misuse, or disclosure. Information is stored in SimplyBook.me's secure system, our internal secure administrative records (electronic/physical), and secured communication platforms. Access is restricted to authorized personnel only.

8. Retention of Personal Information

We retain personal information for as long as necessary to deliver services, meet legal, accounting, insurance, or reporting obligations, and resolve disputes. When information is no longer needed, we securely destroy or anonymize it.

9. Minors & Parental Consent

We frequently work with teenagers. We collect student personal information and parent/guardian contact information. We may communicate directly with parents/guardians regarding bookings, progress, logistics, and payments. We require that parents/guardians consent to the collection and use of their child's information for the purpose of driver training.

10. Your Rights

Subject to applicable law (PIPA), individuals may request access to their personal information, request correction of inaccurate data, or withdraw consent for certain uses. Please contact us in writing to make such requests. We may require verification of identity before responding.

11. Contact Information

If you have questions or concerns regarding this Privacy Policy, please contact us:

Right Of Way Driving School
Email: Rightofway.ds@gmail.com
Phone: 604-701-9036
Website: https://rightofway.net/

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The “Last Updated” date at the top of the page indicates when changes were made.